What to expect for your DX+ System Implementation
DMS will help you develop a plan for getting your new DX+ System smoothly implemented in your business. A normal start up time is 3-6 months, producing real operational results within six months after going “live” on the System.
DMS Systems are easy-to-learn and user-friendly. DMS provides professional “hands-on” training via the internet, at the DMS Training Center, or on-site at your Company.
System User’s Guide
You will receive comprehensive User documentation that will assist your staff in the various computer applications you have selected.
On-site installation services are available to assure a smooth startup of your DX System. DMS technicians are experienced in installing Systems and can advise you on the best implementation procedures for your business.
Computer Hardware for Cloud and On-site Servers
The DMS System operates on all models of the IBM System i family, the world’s most popular mid-range Business System.
You will find your investment in a DMS System easily pays for itself in a minimum amount of time. The amount you invest depends on the server harware if any, the number of System Users, and the application modules you select. As your operation grows, you can expand your DMS System without interruption to your business.
At DMS, we believe it is important that our System is designed, programmed, and maintained by only the most qualified and trained personnel. Therefore, our System programmers are all experienced professionals dedicated to providing you with leading-edge Distribution Supply Chain and Financial Software.
Personalization (custom programming)
The DMS staff will work with you to design additional reports or add new programming features to your DMS DX+ System so that you have a System that precisely fits your Company’s needs.
At DMS, we keep up with the latest in computer technology so that we can keep your DMS System updated with “state-of-the-art” application and performance enhancements.
Customer Support & Software Enhancements
You may access the DMS Customer Support staff through our Help Desk Support Portal or call with urgent issues. Knowledgeable computer support personnel ready to answer questions about your DMS System will assist you. Internet-enabled training courses and a Frequently Asked Questions (FAQ) Section on the DMS website provide “on-demand” access to DMS Training and Support Services.
When you purchase a DMS System, you will receive Help Desk support from the DMS Customer Support Staff after “go-live”. Support & Enhancement services are provided as part of each DMS Proposal.
At DMS, we devote extensive development time to our Systems so we are constantly planning improvements and additions to the existing programs. You benefit by receiving System upgrades annually that will keep your System current for future business requirements, year after year.