Getting Started
DMS will help you develop a plan for getting your new DX+ System smoothly implemented in your business. A normal start up time is 4-6 months, producing real operational results within six months after going “live” on the System.
Training
DMS Systems are easy-to-learn and user-friendly. DMS provides Professional “Instructor-led” training via the Internet and through access to our on-line Learning Center.
eLearning Library
The DMS eLearning Library is a virtual Employee Training Service specifically focused on new account implementations & employee turn-over situations at existing accounts that will help employees learn faster to become more productive.
System User’s Guide
You will receive Internet access to comprehensive User documentation that will assist your staff in the various computer applications you have selected.
Installation Services
On-site installation services are available to assure a smooth startup of your DX+ System. DMS Implementation Specialist are experienced in installing our Systems and can advise you on Industry “best- practices” Implementation procedures for your business.
Computer Technology for Cloud and On-site Servers
Our DMS Systems operate on the IBM Power i Server family, the world’s most popular mid-range Business System.
Investment
You will find your investment in a DMS System easily pays for itself in a minimum amount of time. The amount you invest for our Cloud or Server on-premise Solution depends on the number of System Users, number of locations, and the optional application modules you select plus any scanning or misc. equipment. As your operation grows in sales and locations, DMS System provide scalability without interruption to your business. Long-term financing is available to credit approved customers for Implementation services and equipment.
Programming Personnel
At DMS, we believe it is important that our System is designed, programmed, and maintained by only the most qualified and trained personnel. Therefore, our System programmers are all experienced professionals dedicated to providing you with leading-edge Distribution Supply Chain and Financial Software.
Personalization (Custom Programming)
Upon request, the DMS staff will work with you to design additional reports or add new programming features to your DMS DX+ System so that you have a System that precisely fits your Company’s needs.
Technology Updates
At DMS, we keep up with the latest in computer technology so that we can keep your DMS System updated with “state-of-the-art” application and performance enhancements.
Customer Support & Software Enhancements
You may access the DMS Customer Support staff through our Help Desk Support Portal or call with urgent issues. Knowledgeable computer support personnel will be ready to answer questions about your DMS System to assist you. Internet-enabled training courses and a Frequently Asked Questions (FAQ) Section on the DMS Support Portal provide “on-demand” access to DMS Training and Support Services.
After you purchase and install your DMS System, you will receive Help Desk support from our DMS Customer Support Staff . DMS Support & Enhancement services are included as part of our DMS Cloud Systems. Our on-premise server Support & Enhancement services are quoted separately in your System Proposal.
Software Enhancements
At DMS, we devote extensive development time to our DX+ System so we are constantly planning improvements and additions to the existing programs. You benefit by receiving System upgrades annually or sooner that will keep your System updated for future business requirements, year after year.